Customer Success

Customer success support built-in

Get a dedicated in-person support programme that is tailored to your specific organisation and to your individual team.

What's included ➜

100% of councils using Huq insights have been successful in funding bids.

150K green spaces monitored. 22K town, parks and retail centres monitored.


What is Customer Success?

Huq's Customer Success programme is the human side of our platform - making sure our insights deliver the evidence to support your goals and ensure your success.

What do we learn from it?

We train you on how to use Huq's place insights. How to interpret the data and manipulate visualisations to demonstrate key points; to produce reports and shareable work products. You will become confident in using evidence to accurately and tangibly deliver on your objectives.

The Process ➜Case Studies

"Huq's bespoke reports give us a more in-depth understanding

Senior Regeneration Manager, City Council

"Customer Success taught us how to combine our data with others

Transport Insights Manager, District Council

"Gemma and her team's in-depth training makes using data a joy!

Senior Communities Manager, County Council

Every Customer Success programme is built around your needs.


As soon as you sign up to Huq’s platform you’ll meet your Customer Success contact who will provide login details and help you and your team get set up.

Reading Data

Huq’s platform is built for simplicity and ease of use. But spotting trends and contrasts is a skill in itself. You’ll learn how to export and summarise data like a pro!

Creating Reports

Put your findings to work by learning how to communicate the meaning of the data in universal and compelling ways. We’ll work with you to create your first reports.

Taking Action

Share insights with your team and stakeholders to influence decisions and make positive change! Use evidence to monitor the effects of your interventions.

Book demo now ➜Explore platform

Lesley Crisp, Principal Economic Development Officer -

Huq's place monitoring platform helps us make smarter, evidence-led decisions. My team is using its insights to set targets and monitor change – and we no longer need to pester pedestrians to answer surveys!

Download case study
Hertsmere uses Huq data for monitoring